Description

You will lead and manage L1/L2 production support for critical applications and systems.

This role is on-site.

Responsibilities

• Monitor key dashboards and proactively alert teams to potential production issues.
• Perform root cause analysis and assist in debugging production problems.
• Represent SRE in client and daily standup calls to provide updates on tickets and issues.
• Manage and update Jira tickets with detailed findings and resolutions.
• Create alerts and dashboards for new features or system changes.

Required Skills

• 5+ years of experience in support projects.
• Hands-on experience with GCP.
• Proficiency with Kubernetes.
• Experience using Dynatrace.
• Working knowledge of Jira.
• Ability to follow SOPs for incident management and alert handling.
• Degree in any graduate field.

Preferred Skills

• Experience with log monitoring tools such as Splunk or Sumo Logic.

Key Skills

Education

Any Gradute