Description

You provide L2/L3 production support for web applications and RESTful APIs, ensuring system availability and performance.

Responsibilities

• Investigate, troubleshoot, and resolve production incidents within defined SLAs, analyzing logs, API requests, and database queries for root causes.
• Monitor application health and API performance using tools like Splunk or Dynatrace to identify anomalies.
• Perform system and data validation to ensure accuracy and integrity across integrated systems.
• Support deployment activities, hotfix releases, and post-release validations in collaboration with DevOps and QA.
• Maintain detailed incident documentation, RCA reports, and knowledge base articles while coordinating with stakeholders.

Required Skills

• 5+ years of experience in production or application support for web and API-based systems.
• Strong understanding of RESTful APIs, HTTP methods, status codes, and authentication mechanisms (OAuth, JWT).
• 3+ years of hands-on SQL experience for data validation and issue troubleshooting.
• Experience analyzing logs using Splunk, Dynatrace, AppDynamics, or CloudWatch.
• Proficiency with API testing tools such as Postman or SoapUI.
• Familiarity with CI/CD processes and release management workflows.
• Experience with incident management and ticketing tools like ServiceNow or Jira.

Preferred Skills

• Experience supporting microservices-based architectures and containerized environments (Docker, Kubernetes).
• Basic scripting knowledge in Python or Shell scripting.

Key Skills

Education

Bachelor's degree