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United Software Group Inc Logo
Production Support Engineer

United Software Group Inc

 

Halifax, NS, Canada

Posted On: 15+ days ago
Experience: 5+ years
Availability: Remote
Openings: 1
Category: Production Support Engineer
Tenure: Contract - Corp-to-Corp
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Description

You provide L2/L3 production support for web applications and RESTful APIs, ensuring system availability and performance.

This role is remote.

Responsibilities

  • Investigate, troubleshoot, and resolve production incidents within defined SLAs, analyzing logs, API requests, and database queries for root causes.
  • Monitor application health and API performance using tools like Splunk or Dynatrace to identify anomalies.
  • Perform system and data validation to ensure accuracy and integrity across integrated systems.
  • Support deployment activities, hotfix releases, and post-release validations in collaboration with DevOps and QA.
  • Maintain detailed incident documentation, RCA reports, and knowledge base articles while coordinating with stakeholders.

Required Skills

  • 5+ years of experience in production or application support for web and API-based systems.
  • Strong understanding of RESTful APIs, HTTP methods, status codes, and authentication mechanisms (OAuth, JWT).
  • 3+ years of hands-on SQL experience for data validation and issue troubleshooting.
  • Experience analyzing logs using Splunk, Dynatrace, AppDynamics, or CloudWatch.
  • Proficiency with API testing tools such as Postman or SoapUI.
  • Familiarity with CI/CD processes and release management workflows.
  • Experience with incident management and ticketing tools like ServiceNow or Jira.

Preferred Skills

  • Experience supporting microservices-based architectures and containerized environments (Docker, Kubernetes).
  • Basic scripting knowledge in Python or Shell scripting.

Education

Bachelor's degree

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