Description

You will provide technology-level application support for a set of applications.

Responsibilities

• Support applications adhering to ITIL processes including Incident, Problem, and Change Management.
• Drive high-priority and critical issues, ensuring root cause analysis, tactical fixes, and permanent resolution.
• Analyze, prepare, and execute scripts to operationally resolve system breaks and issues.
• Develop, configure, and enhance application monitoring to improve alerting capabilities.
• Identify, analyze, and automate repetitive tasks using scripting languages to reduce manual toil.
• Handle service requests from business, development, and interfacing teams within defined SLAs.
• Participate in release handover, deploy changes to production, verify tasks, and close change tickets.
• Report daily, weekly, and monthly KPIs to senior stakeholders and design governance processes to improve them.

Required Skills

• 5+ years of working experience.
• Experience with Oracle database and SQL.
• Proficiency in Unix or Linux environments.
• Experience with Kubernetes container technology.
• Knowledge of Unix Shell Scripting.
• Understanding of Incident, Problem, and Change Management processes.
• Experience with automation of repetitive tasks via scripting.
• Familiarity with troubleshooting issues in a distributed environment.

Preferred Skills

• Python Scripting.
• Experience with Geneos alerts configuration and development.

Key Skills

Education

Any Gradute