Description

About the Role

We are looking for an experienced Production Support Engineer with strong hands-on experience supporting Java or .NET applications in a production environment. The role involves monitoring applications, troubleshooting incidents, performing root-cause analysis, and coordinating with L2/L3 teams and development teams to ensure high availability and stability of business-critical applications.

Key Responsibilities

• Provide L1/L2 production support for Java or .NET-based applications.
• Monitor production applications, services, jobs, and system health.
• Investigate and resolve application incidents within defined SLAs.
• Perform troubleshooting and root-cause analysis for recurring production issues.
• Analyze application logs, errors, and performance issues.
• Work with development, infrastructure, database, and L3 teams for complex issue resolution.
• Execute and support application deployments, releases, patches, and emergency fixes.
• Perform SQL queries for data validation and production issue analysis.
• Troubleshoot API/integration issues and validate API responses.
• Follow ITIL processes including Incident, Problem, and Change Management.
• Maintain proper incident documentation, knowledge articles, and support procedures.
• Participate in rotational shifts, including weekends and public holidays.

Required Skills & Experience

• 5+ years of experience in Java or .NET Production/Application Support.
• Strong troubleshooting and analytical skills.
• Good knowledge of Java/.NET application architecture and runtime environments.
• Experience with SQL and relational databases.
• Good understanding of Windows and/or Linux environments.
• Experience with application monitoring, log analysis, and incident management.
• Knowledge of REST APIs, web services, and integrations.
• Good understanding of ITIL and SLA-driven production support.
• Strong communication skills and ability to work effectively with technical and business teams.
• Banking/financial services experience is preferred.

Preferred Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• ITIL v4 Foundation certification is preferred.
• Experience supporting high-volume, business-critical applications.
• Exposure to scripting, automation, CI/CD, or monitoring tools is an advantage.
• Willingness to work in 24x7 rotational shifts

Key Skills

Education

Any Graduate