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Production Support Engineer

Synechron

 

Mexico City Metropolitan Area, Mexico

Posted On: 4 days ago
Experience: 12+ years
Availability: Onsite
Openings: 1
Category: Production Support Engineer
Tenure: Contract - Corp-to-Corp
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Description

You will own the stability and performance of critical payment systems in a 24/7 environment.

This role is hybrid.

Responsibilities

  • Investigate and resolve critical incidents, performing root cause analysis and implementing corrective actions.
  • Manage application maintenance, including performance tuning, backups, and retirement of outdated systems.
  • Monitor system health using run books, adjusting alerts and performing corrective actions to maintain uptime.
  • Collaborate with cross-functional teams to enforce quality standards during development and implementation.
  • Lead disaster recovery testing and post-implementation reviews to ensure system resilience.

Required Skills

  • 3+ years of software experience with strong Java backend development skills.
  • Experience with cloud-native technologies: Docker and Kubernetes.
  • Solid understanding of distributed systems, microservices, and SRE concepts (resilience, fault tolerance).
  • Strong database knowledge: NoSQL (Couchbase) and Relational DBs (PostgreSQL).
  • Proficiency with observability tools: Prometheus, Grafana, Splunk, and ELK logging.
  • Experience with CI/CD pipelines, Git, and Gradle.
  • Domain knowledge of Cards Payments systems, including E2E workflows for authorization, clearing, and reconciliation.

Preferred Skills

  • Experience with disaster recovery planning and execution.
  • Bachelor's degree in Computer Science or related field.

Education

Bachelor's degree

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