Description

Own technical triage and resolution for live production environments across Windows and Linux platforms.

This role is hybrid.

Responsibilities

• Lead technical triage and resolve issues in live production environments as a subject matter expert.
• Perform SQL data analysis, log reviews, and system troubleshooting on Windows and Linux systems.
• Manage incident, problem, and change processes to ensure timely resolution and minimal business disruption.
• Collaborate with application managers and development teams to support deployments and minimize production impact.
• Monitor system health and maintain information security tools using Splunk, Ansible Tower, and BladeLogic.

Required Skills

• Minimum 5 years of experience in production support or systems operations.
• Strong proficiency in Windows and Linux operating systems.
• Hands-on experience with SQL and database technologies including Oracle, SQL Server, and MySQL.
• Experience monitoring and maintaining systems using Splunk.
• Proficiency with automation and configuration management tools like Ansible Tower and BladeLogic.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Key Skills

Education

Any Graduate