Description

You will provide L2/L3 production support across ETL, Java applications, and BI reporting systems.

Responsibilities

• Monitor daily batch jobs, data loads, and scheduled workflows.
• Analyze and resolve incidents within defined SLAs.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Coordinate with development, infrastructure, and business teams for issue resolution.
• Troubleshoot MicroStrategy reports, dashboards, and data models, including performance issues and data discrepancies.

Required Skills

• 10+ years of experience in Production Support.
• Proficiency with Informatica, PowerCenter, and IDMC workflows, mappings, and sessions.
• Strong SQL skills for data validation and reconciliation.
• Experience supporting Java Applications.
• Familiarity with ETL processes and analyzing job failures/bottlenecks.
• Experience supporting BI tools, specifically MicroStrategy and PowerBI.

Key Skills

Education

Bachelor's degree