Description

job responsibilities include:

Responding to application support requests from business, operations, and interfacing application teams during the on-call schedule.

Managing incident resolution in production environments for assigned applications.

Managing problem tracking and resolution in production environments for assigned applications.

Supporting and performing changes of tasks by instructions from application teams in production environments.

Scheduling and managing infrastructure maintenance activities for production environments.

Monitoring jobs and responding to job alerts promptly.

Supporting release and deployment activities as needed.

Troubleshooting applications by reviewing application logs, data, and other relevant tools.

Utilizing Remedy Incident Management, Problem Management, and Change Management modules.

Communicating technical issues effectively to business-level stakeholders, both verbally and in writing.

Required Qualifications:

Experience with SWIFT software and SWIFT applications

Unix/Linux operating system knowledge, including ability to navigate and execute commands on servers.

Understanding of Oracle Database structure, Data replication and ability to create and run Data queries in Oracle Databases using SQL.

Understanding of WebLogic, IIS and IBM WebSphere MQ. Troubleshooting Data issues.

Understanding of HTTP protocols and how to make API calls through HTTP.

Scripting and automation

Ability to troubleshoot applications, reviewing application logs, data, and other tools applicable to the application.

Understanding of Remedy Incident Management, Problem Management, and Change Management modules

Key Skills

Education

Any Graduate