Description

You will manage day-to-day maintenance and stability of the Customer Mobile App platform.

Responsibilities

• Troubleshoot application issues and perform root cause analysis to drive resolution or escalation.
• Monitor mobile platforms using AppD, Glass Box, and Splunk to identify performance trends.
• Analyze App Store feedback, customer tickets, and production monitoring reports for potential issues.
• Respond to incident alerts and coordinate with Infrastructure, Tools, and Backend teams for resolution.
• Perform daily manual checks on Mobile Dashboards to ensure app health and stability.

Required Skills

• 3+ years of development experience in Web or Mobile technologies.
• 2+ years in an application monitoring or support-related role.
• 2+ years of experience using Splunk, including expertise in creating complex queries.
• Proficiency in SQL and troubleshooting technical issues.
• Bachelor's degree.
• Strong ability to communicate technical and non-technical details to internal leadership and support teams.
• Proven experience in customer service and relationship management.

Key Skills

Education

Bachelor's degree