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Production Support Engineer

E-Solutions

 

Toronto, ON, Canada

Posted On: 12 days ago
Experience: 8+ years
Availability: Hybrid
Openings: 1
Category: Production Support Engineer
Tenure: No Preference/Any
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Description

Monitoring and Alerting:
Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

Incident Response:
Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

Automation:
Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

Infrastructure Management:
Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

Capacity Planning:
Plan for future capacity needs to ensure systems can handle anticipated workloads.

Release Engineering:
Develop and maintain processes for deploying software updates and releases.

Collaboration:
Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.

Documentation:
Maintain clear and concise documentation of systems, processes, and procedures.

Continuous Improvement:
Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications:
● Cloud Platform (OCP)
● 8+ Years experience in production support handling Prod incidents.
● Excellent knowledge of OCP and windows environment.
● Monitoring tools ( Dynatrace )
● Operating System (Windows, Linux)
● Scripting (Shell Scripting, Python, Power Shell)
● Database (SQL database management, MongoDb)
● Container Services (Kubernetes)
● Disaster Recovery Planning and execution

Education

Any Graduate

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