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Production Support Engineer

Synechron

 

Toronto, ON, Canada

Posted On: 15+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Production Support Engineer
Tenure: Full-time Only
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Description

You will own the stability and performance of capital markets trading and risk systems, ensuring high availability across global platforms.

This role is hybrid.

Responsibilities

  • Monitor application performance and build proactive alerts using tools like ITRS Geneos, AppDynamics, or Dynatrace.
  • Automate routine tasks and support CI/CD pipelines using GitHub, Nexus, Jenkins, and Ansible.
  • Troubleshoot and maintain Linux, Windows, and SQL database environments to ensure system stability.
  • Manage incident, problem, and change requests following ITIL principles and document processes in Confluence and Jira.
  • Collaborate with cross-functional teams to resolve issues and drive continuous improvement of trading platforms.

Required Skills

  • 5+ years of experience supporting large-scale, enterprise-wide global trading and risk platforms.
  • Strong scripting skills in Python or PERL for automation and efficiency.
  • Solid understanding of Linux, Windows, and SQL database concepts.
  • Experience with CI/CD tools such as GitHub, Nexus, Jenkins, and Ansible.
  • Proven ability to quickly learn new applications and become a subject matter expert.
  • Disciplined approach to documenting procedures, issues, and user stories.
  • Bachelor of Science degree or equivalent.

Preferred Skills

  • Experience with batch scheduling platforms like BMC Control M, Autosys, or Tidal.
  • Knowledge of Capital Markets and sales lifecycle.
  • Familiarity with MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Docker, or Kubernetes.

Education

Bachelor's degree

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