Description

• Debug, and troubleshoot incidents with Sonatype products and solutions
• Replicate customer issues
• Assist product management in developing and prioritizing enhancement lists
• Summarize, communicate, and escalate customer experiences to management
• Contribute to and maintain Knowledge Base
• Respond to customer inquiries via support cases, email, chat and phone
Required Experience / Skills:
• 6 months to 2 years' experience supporting complex enterprise software 
solutions
• Familiarity with the Java programming language
• Passion for providing the best support experience possible
• Exceptional communication skills - written and verbal
• Familiarity with Linux command line tools
• Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
Experience with any of the following will be highly preferred
• Java based application troubleshooting and support
• Experience with basic scripting (Python, Bash, Groovy, etc.) SCM and CI/CD 
and associated tools (Jenkins, Bamboo, etc.)
• Component management build tools (Ant, Maven, npm, NuGet etc.)
• Container technologies (Docker, Kubernetes, etc.)
• SQL and databases (H2 and Postgres in particular)
• Sonatype, jFrog, Snyk, Whitesource or similar products
• Software development (JAVA in particular)
• LDAP and SAML
• Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
Education
Open to consider candidates who have graduated who have pass out in 2024/2025 
and are currently working

Key Skills

Education

Bachelor's degree