Description

You will manage incident resolution and system stability for vendor-hosted applications and card services in Jacksonville, FL.

Responsibilities

• Manage Remedy incident and problem tickets through the full lifecycle.
• Run incident triage calls and document the engagement process.
• Monitor file feeds, system flows, and application dependencies.
• Maintain support documentation and cross-train teammates on application functionality.
• Participate in an on-call rotation to support production environments.

Required Skills

• 5+ years of experience in Production Support.
• Practical knowledge of ITIL processes.
• Intermediate Windows and Linux navigation skills.
• Experience managing vendor-hosted applications and holding vendors accountable for resolutions.
• Ability to write and execute SQL queries.
• Knowledge of file transmission and monitoring processes.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Graduate