Description

Lead L1/L2 production support operations for GCP microservices environments.

This role is on-site.

Responsibilities

• Monitor key dashboards and manage timely alerting for all production services.
• Perform root cause analysis (RCA) for production issues and update Jira tickets with findings.
• Create new dashboards and alerts for new features and production issues.
• Lead daily standup calls and represent the SRE team in client meetings.
• Coordinate with external vendors when integrations fail and support onsite teams with tool-based investigations.

Required Skills

• 5+ years of experience in production support projects.
• Hands-on experience with GCP microservices setup.
• Proficiency with Kubernetes and GCP Kubernetes services.
• Experience using Dynatrace for monitoring.
• Ability to measure front-end metrics using available tools.
• Strong understanding of incident management and RCA processes.
• Validate that the team follows established SOPs and processes for all incidents.

Preferred Skills

• Knowledge of Splunk or Sumo Logic for log monitoring.

Key Skills

Education

Any Graduate