Description

Own application-level L3 support activities and corrective actions as an individual contributor.

Responsibilities

• Manage ticket requirements from end to end, ensuring timely resolution of production incidents.
• Perform root cause analysis and execute corrective actions.
• Provide technical push-backs when necessary to stabilize services.
• Maintain accurate issue tracking and documentation within established workflows.

Required Skills

• 5+ years of hands-on production support experience.
• Proficiency in SQL and strong analytical troubleshooting skills.
• Experience with monitoring tools such as AppDynamics, Splunk, Logic Monitor, Grafana, or Datadog.
• Hands-on experience with issue tracking tools like ServiceNow, Jira, or BMC Remedy.
• Ability to use Confluence or similar knowledge base repositories.
• Coding proficiency in at least one programming language.
• Strong communication skills for direct client handling.

Preferred Skills

• Experience in the insurance domain.

Key Skills

Education

Any Graduate