Description

Own application-level L3 support activities and corrective actions as an individual contributor.

Manage ticket requirements from end to end, ensuring timely resolution of production incidents. Perform root cause analysis and execute corrective actions. Provide technical push-backs when necessary to stabilize services. Maintain accurate issue tracking and documentation within established workflows.

Required Skills

• 5+ years of hands-on production support experience.
• Proficiency in SQL and strong analytical troubleshooting skills.
• Experience with monitoring tools such as AppDynamics, Splunk, Logic Monitor, Grafana, or Datadog.
• Hands-on experience with issue tracking tools like ServiceNow, Jira, or BMC Remedy.
• Ability to use Confluence or similar knowledge base repositories.
• Coding proficiency in at least one programming language.
• Strong communication skills for direct client handling.

Preferred Skills

• Experience in the insurance domain.

Key Skills

Education

Any Graduate