Description

Lead technical solutions for customer-facing technology delivery operations and ensure service SLAs through timely technical resolution.

Responsibilities

• Manage ticket dependencies, triage issues, and assign owners using JIRA.
• Drive day-to-day production support for core administrative systems including enrollments, claims, adjudication, and payments.
• Troubleshoot data issues, batch jobs, interfaces, log files, and ODS using SQL and web service calls.
• Coordinate issue resolution across network, middleware, hardware, OS, and DB groups, including offshore teams.
• Manage vendor and partner communications and provide root cause analysis to clients.

Required Skills

• 6+ years of experience in a mid to large size production support environment.
• 3+ years of experience troubleshooting JAVA, Spring Boot, and Maven.
• Proficiency writing complex SQL queries using Oracle, MS SQL, MySQL, or Postgres.
• Experience with Linux scripting and ETL processing.
• Understanding of integrating systems using SOAP and REST API protocols.
• Hands-on experience with SoapUI or Postman.
• Experience handling Sev1 and Sev2 incident response.
• Experience working in an onshore/offshore model.
• Bachelor’s degree or higher in a business or technical field, or commensurate experience.

Preferred Skills

• Experience in healthcare health plan operations (Enrollments, claims, and payments).
• Experience with data integration platforms like Attunity or Qlik.
• Knowledge of AWS or GCP cloud environments.

Key Skills

Education

Any Graduate