Description

You will manage L1/L2 application support operations across Windows servers and GCP environments, ensuring strict adherence to SLAs and high service satisfaction.

Responsibilities

• Deliver first-line L1/L2 support for the full application suite.
• Manage production and UAT hardware, operating systems, and end-of-life software lifecycles.
• Coordinate with the India support manager and team to ensure operational cohesion.
• Build DevOps capabilities within the support team to enable independent cloud application management.
• Identify support gaps and ensure necessary development is added to the book of work.

Required Skills

• 10+ years of professional experience in production support or similar roles.
• Proven experience with ITIL frameworks.
• Hands-on experience providing L1/L2 support.
• Technical proficiency with Google Cloud Platform (GCP).
• Experience using ServiceNow for release and escalation processes.
• Practical knowledge of DevOps practices.
• Experience managing applications on Windows servers.

Key Skills

Education

Any Graduate