Description

Key Responsibilities:

• Provide production support for Informatica MDM applications, MDM Hub, workflows, services, and associated interfaces.
• Monitor MDM batch jobs, data loads, integrations, alerts, and scheduled processes.
• Troubleshoot complex issues related to MDM workflows, match and merge processes, data validation, survivorship, hierarchy management, and data synchronization.
• Investigate data quality issues, duplicate records, incorrect data consolidation, failed transactions, and integration errors.
• Analyze application logs, workflow logs, database records, and error messages to identify the cause of incidents.
• Perform SQL queries and data analysis to validate records, investigate discrepancies, and support issue resolution.
• Support Informatica MDM components such as:
• MDM Hub
• Base Objects
• Landing tables
• Staging tables
• Match and merge processes
• Trust and validation rules
• Cross-reference records
• Hierarchies
• Batch groups
• User exits and cleanse functions
• Services Integration Framework
• Monitor and support inbound and outbound integrations between Informatica MDM and source or downstream systems.
• Coordinate with application, database, infrastructure, network, integration, and development teams to resolve production incidents.
• Support configuration changes, deployments, patches, upgrades, and release activities.
• Validate MDM configurations and deployments against business and technical requirements.
• Perform post-deployment validation, data reconciliation, and regression testing.
• Prepare root cause analysis reports for recurring or critical incidents.
• Maintain standard operating procedures, runbooks, support documents, knowledge articles, and change logs.
• Support scheduled production processes and ensure timely completion of batch workflows.
• Identify opportunities for automation and process improvements to reduce manual support activities.
• Participate in incident reviews, problem management, change management, and continuous improvement initiatives

Key Skills

Education

Bachelor's degree