← Back to jobs

eTeam Logo
Production Support Specialist

eTeam

 

Toronto, ON, Canada

Posted On: 15+ days ago
Experience: 10+ years
Availability: Onsite
Openings: 1
Category: Production Support Specialist
Tenure: No Preference/Any
Related Jobs

No related jobs found

Description

You will provide 24x7 support for critical enterprise applications, including ECIF, EPM, ERDP/RDM, and EAS. You are responsible for monitoring system performance, troubleshooting production issues, and ensuring environment stability.

This role is hybrid.

Responsibilities

  • Monitor and troubleshoot API calls for Online Services and resolve production incidents.
  • Analyze Dynatrace logs and execute SQL queries and UNIX commands for data validation.
  • Manage batch jobs using ESP/Autosys to ensure timely and successful completion.
  • Conduct incident management and root cause analysis using ServiceNow and JIRA.
  • Prepare and maintain documentation for processes, incidents, and applied fixes.

Required Skills

  • 10+ years of experience in Production Support, specifically with ETL processes.
  • Strong knowledge of Java and SQL for troubleshooting and data validation.
  • Experience with DB2 databases and UNIX command-line operations.
  • Proficiency in ServiceNow and JIRA for incident management.
  • Familiarity with Dynatrace for log analysis and performance monitoring.
  • Understanding of ITIL processes and organizational standards.

Preferred Skills

  • Experience with Master Data Management systems.
  • Knowledge of API automation tools.

Education

Any Graduate

Related Jobs

No related jobs found

← Back to jobs