Description

You will provide 24x7 support for critical enterprise applications, including ECIF, EPM, ERDP/RDM, and EAS. You are responsible for monitoring system performance, troubleshooting production issues, and ensuring environment stability.

This role is hybrid.

Responsibilities

• Monitor and troubleshoot API calls for Online Services and resolve production incidents.
• Analyze Dynatrace logs and execute SQL queries and UNIX commands for data validation.
• Manage batch jobs using ESP/Autosys to ensure timely and successful completion.
• Conduct incident management and root cause analysis using ServiceNow and JIRA.
• Prepare and maintain documentation for processes, incidents, and applied fixes.

Required Skills

• 10+ years of experience in Production Support, specifically with ETL processes.
• Strong knowledge of Java and SQL for troubleshooting and data validation.
• Experience with DB2 databases and UNIX command-line operations.
• Proficiency in ServiceNow and JIRA for incident management.
• Familiarity with Dynatrace for log analysis and performance monitoring.
• Understanding of ITIL processes and organizational standards.

Preferred Skills

• Experience with Master Data Management systems.
• Knowledge of API automation tools.

Key Skills

Education

Any Graduate