Description

Maintain operational efficiency and application stability by resolving incidents and optimizing system performance in a complex business environment.

This role is on-site.

Responsibilities

• Manage and resolve incidents to minimize disruptions and reduce backlogs.
• Monitor and optimize business application performance to ensure stability.
• Conduct root cause analysis to prevent recurring system issues.
• Provide technical support and maintain internal knowledge bases.
• Train and mentor peers and lower-level support teams.

Required Skills

• 8 years of experience in Production Support and Systems Analysis.
• Proficiency in Root Cause Analysis.
• Strong Analytical Skills.
• Experience working with Databases.
• Focus on Operational Efficiency.
• Ability to manage complex application environments.

Preferred Skills

• College degree may substitute for experience.

Key Skills

Education

Any Graduate