Description

You will manage L2 and L3 production support for Tier 1 to Tier 4 applications within the banking domain.

Responsibilities

• Monitor SWIFT-related applications and systems using Grafana, Osmosys, and BMC Control-M.
• Resolve incidents reported in ServiceNow by coordinating with L3 and development teams.
• Manage package installations by coordinating directly with vendors to meet business requirements.
• Perform system maintenance including Windows Certificate installations and file system space monitoring.
• Support UAT and production deployments using DAP tools and Jira.

Required Skills

• 5+ years of experience in production support within the banking domain.
• Proficiency with ServiceNow (Snow).
• Experience with monitoring tools including Grafana and Osmosys.
• Hands-on experience with BMC Control-M and Moogsoft for job scheduling and maintenance.
• Practical knowledge of Jira and the Agile framework.
• Experience managing Windows Certificates and file system/log segment availability.
• Background in SWIFT monitoring and support.

Key Skills

Education

Any Graduate