Description

You will provide end-to-end technology support for critical applications and infrastructure.

Responsibilities

• Lead production support issues and incidents, taking ownership of escalations through troubleshooting, research, and root cause analysis.
• Monitor system health and performance to ensure production and performance SLAs are met.
• Manage application production support including incident management, release/deployment, and change management.
• Create Knowledge Transfer documentation to outline production support procedures.
• Participate in an on-call rotation for off-hours and weekend support as needed.

Required Skills

• 5+ years of experience in application monitoring and troubleshooting.
• Proficiency with .NET, SQL Server, and Oracle.
• Experience working within Linux environments.
• Hands-on experience with Autosys.
• Knowledge of HTML.
• Experience using Remedy ITSM.
• Strong written and oral communication skills.
• Ability to manage conflicts and multitask under pressure.
• Bachelor's degree or equivalent graduate level education.

Preferred Skills

• Experience with Informatica.
• Experience with Axiom.

Key Skills

Education

Any Graduate