Description

You will own the production support lifecycle for critical applications and infrastructure, ensuring system stability and SLA compliance.

This role is on-site.

Responsibilities

• Lead incident management and escalations, driving troubleshooting, root cause analysis, and resolution for production issues.
• Monitor system health and performance metrics to guarantee adherence to production and performance SLAs.
• Manage application releases, deployments, and change management processes within the production environment.
• Create and maintain Knowledge Transfer documentation to standardize production support procedures.
• Participate in an on-call rotation to provide off-hours and weekend support as required.

Required Skills

• 5+ years of experience in application monitoring and troubleshooting.
• Proficiency with .NET, SQL Server, and Oracle databases.
• Hands-on experience with Linux environments.
• Experience working with Autosys for job scheduling.
• Knowledge of HTML.
• Experience using Remedy ITSM for incident tracking.
• Strong written and oral communication skills.
• Bachelor's degree or equivalent graduate level education.
• Ability to manage conflicts and multitask under pressure.

Preferred Skills

• Experience with Informatica.
• Experience with Axiom.

Key Skills

Education

Any Graduate