Description

You will provide internal technology support for a global user base via phone, troubleshooting Microsoft applications and proprietary systems to resolve user issues.

This role is on-site.

Responsibilities

• Troubleshoot Microsoft applications and proprietary systems to resolve user issues.
• Utilize multiple resources to determine the root causes and resolutions of technology incidents.
• Manage and document technical issues within ticketing systems.
• Meet or exceed performance targets related to call handling and service quality.

Required Skills

• 5+ years of experience in a technical or support capacity.
• Proficiency with Windows 10 and the Microsoft Office application suite.
• Experience supporting iOS devices, including iPad and iPhone.
• Hands-on experience with ticketing systems and bug tracking.
• Strong troubleshooting skills for software and hardware incidents.
• Proven ability to provide high-quality customer service.

Preferred Skills

• Previous experience working in a technology call center environment.

Key Skills

Education

Any Graduate