Description

What's the Job?

• Manage the lifecycle of all problems within the IT environment to minimize incident impact and recurrence.
• Lead major problem investigations, ensuring timely root cause analysis and documentation.
• Establish and maintain problem categorization, prioritization, and severity frameworks.
• Partner with engineering, application, infrastructure, and business teams to define permanent solutions.
• Drive continuous improvement initiatives in problem management processes, metrics, and reporting.

What's Needed?

• Minimum of 3 to 5 years of experience in Problem Management analysis within enterprise environments.
• Strong understanding of ITIL methodology and experience with tools like ServiceNow, BMC Remedy, and Microsoft Suite.
• Excellent analytical, problem-solving, and investigative skills, including structured methodologies like 5 Whys.
• Ability to interpret complex data and communicate findings effectively to diverse stakeholders.
• Experience with automation, self-healing systems, or proactive monitoring is a plus

Key Skills

Education

Any Graduate