Description

You will manage the lifecycle of IT problems to minimize incident impact and recurrence.

This role is on-site.

Responsibilities

• Lead major problem investigations and ensure timely root cause analysis and documentation.
• Establish and maintain problem categorization, prioritization, and severity frameworks.
• Partner with engineering, infrastructure, and business teams to define permanent solutions.
• Drive continuous improvement initiatives in problem management processes, metrics, and reporting.

Required Skills

• 5+ years of experience in Problem Management analysis within enterprise environments.
• Strong understanding of ITIL methodology.
• Hands-on experience with ServiceNow or BMC Remedy.
• Proficiency with Microsoft Suite.
• Structured problem-solving skills, including 5 Whys methodology.
• Ability to interpret complex data and communicate findings to diverse stakeholders.

Preferred Skills

• Experience with automation, self-healing systems, or proactive monitoring.

Key Skills

Education

Any Graduate