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Professional Services Engineer

NICE

 

Pune, Maharashtra, India

Posted On: 30+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Services Engineer
Tenure: No Preference/Any
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Description

You will plan, document, and deploy software suites into hosted and on-premise environments.

Responsibilities

  • Deploy and configure software, including database exports and system installations.
  • Resolve application issues and troubleshoot customer problems within contractual SLAs.
  • Manage software updates, upgrades, and major releases according to release policies.
  • Document troubleshooting processes and analyze trends to prevent recurring issues.
  • Provide guidance to junior team members and participate in weekend or on-call support.

Required Skills

  • 2-4 years of experience in enterprise systems administration and software development.
  • Windows Server and IIS 7.0 or higher administration.
  • DNS, DHCP, and networking principles including TCP/UDP communications.
  • SQL Server administration and SQL development.
  • SSO/SAML configuration and troubleshooting.
  • SSL certificate administration and network encryption protocols.
  • Experience with ODBC, Elasticsearch, and XML/CSS.
  • Scripting proficiency in PowerShell or another language.
  • Foundational knowledge of IT infrastructure, network security, and domain user provisioning.

Preferred Skills

  • Experience deploying enterprise-class software utilizing various technologies.
  • Working knowledge of software development principles.

Education

Any Graduate

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