Description

You will manage administrative workflows and data integrity for the EMU ACD program in Indiana.

Responsibilities

• Manage the EMU ACD phone line to resolve caller issues and provide lump sum totals.
• Handle helpdesk communications via email and fax using professional etiquette.
• Research the ISETS database and external resources to verify and update employer information.
• Conduct data clean-up and reporting to ensure accuracy of employer and participant records.
• Train employers and county caseworkers on established policies and procedures.

Required Skills

• 5+ years of professional experience in program coordination or related administrative roles.
• Proven ability in Program Management.
• Experience with database research and data verification.
• Strong clerical and secretarial skills.
• Ability to work independently with high attention to detail.
• Professional verbal and written communication skills for customer service.
• Experience managing high-volume email and phone inquiries.
• Ability to perform complex data reporting and cleanup.

Preferred Skills

• Experience working with ISETS or similar agency databases.

Key Skills

Education

ANY GRADUATE