Description

You manage employer records in the Indiana Support Enforcement System (ISETS) to ensure accurate income withholding orders and resolve data discrepancies.

This role is on-site.

Responsibilities

• Manage the EMU ACD phone line to update employee and company data, provide lump sum totals, and resolve caller issues.
• Respond to helpdesk inquiries via email and fax using professional etiquette.
• Research the ISETS database, resource programs, and internet sources to verify and update employer information.
• Coordinate with county prosecutor staff to process requests for employer data updates.
• Train employers and county caseworkers on established policies and procedures.

Required Skills

• 5+ years of experience in a high-volume office environment.
• Proven experience providing internal and external customer service.
• Intermediate proficiency in Microsoft Excel and Microsoft Office Products.
• Strong keyboarding skills and attention to detail.
• Experience working with data and performing data clean-up tasks.
• Ability to work independently to resolve moderately complex clerical and secretarial functions.
• Experience managing EMU helpdesk communications.

Preferred Skills

• Any Graduate degree or High School Diploma/GED.

Key Skills

Education

Any Graduate