Description

Lead end-to-end service delivery and manage complex stakeholder relationships across global client and vendor organizations.

Manage service delivery lifecycles including incident, problem, change, and service level management. Define and track performance through specific metrics, KPIs, and client conversion tracking. Oversee financial aspects including P&L, budgeting, and cost management. Drive team growth through hiring, training, mentoring, and conflict resolution. Identify business development opportunities and implement continuous process improvements.

Required Skills

• 14+ years of experience in delivery management or service delivery management.
• Strong background in QA or QE.
• Proficiency with Jira for work management and task visualization.
• Working knowledge of SQL.
• Experience with Test Data Management.
• Proven ability in stakeholder management and client relationship management.
• Experience in project management and team management.

Preferred Skills

• Technical background in software development or testing.

Key Skills

Education

Any Graduate