Description

You will secure and deliver professional services for the customer base, ensuring service commitments are attainable and profitable.

Responsibilities

• Manage and grow on-site transformation programs, including budget planning, forecasting, and resource planning to ensure profitability.
• Partner with Sales to support new revenue opportunities through proposal creation, contract negotiations, and pre-sales consulting.
• Lead recurring governance meetings with client steering committees to align on milestones and future strategy.
• Direct cross-functional, multi-cultural, and geographically dispersed teams to meet program commitments on time and within budget.
• Act as a trusted advisor to customer executives and SMEs during strategic roadmap discussions.

Required Skills

• 10+ years of management experience, with at least 3 years at a senior level.
• Proven track record leading multi-million dollar business transformation programs involving complex technical solutions.
• Experience in the OSS/BSS industry.
• Expertise in writing and reviewing contracts, SOWs, and other commercial agreements.
• Extensive experience with project management methodologies.
• Ability to build and execute nearshore and offshore resource plans.
• Experience working within a matrixed corporate environment.
• Ability to build relationships at multiple levels within a client organization.
• Willingness to travel.

Preferred Skills

• Experience providing input to Engineering and Product Management for product enhancements.

Key Skills

Education

Any Gradute