Description

Key Responsibilities:

Program Leadership & Accountability:

 *Own end-to-end delivery of a complex, multi-workstream program

 *Establish program vision, structure, and execution strategy

 *Drive alignment across product, project, engineering, UX, vendors, and stakeholders

 *Lead with authority and clarity, ensuring accountability at all levels

Operating Model & Governance:

*Design and implement the program operating model (cadence, governance, decision-making, etc.)

*Establish clear roles, responsibilities, and escalation paths

*Stand up and lead steering committees and governance forums

*Ensure consistent adherence to program standards and ways of working

Planning & Execution:

*Develop and maintain an integrated master roadmap across all workstreams

*Identify and manage cross-workstream dependencies

*Drive quarterly (or periodic) re-planning and prioritization

*Ensure deliverables are met on time, within scope, and within budget

Team Organization & Enablement:

*Organize and structure teams for clarity and effectiveness

*Coach product managers, project managers, and leads on best practices

*Establish clear expectations for meeting readiness, deliverables, and communication

*Address gaps in performance, ownership, and execution

Stakeholder Management & Communication:

*In partnership with the product managers, the program manager serves as the primary point of accountability for program status and outcomes

*Deliver clear,concise, and structured reporting to leadership

*Translate complex program details into digestible insights for non-technical stakeholders

*Facilitate alignment and resolve conflicts across teams

Risk, Issue, and Decision Management:

  *Proactively identify program risks, issues, and blockers

  *Implement mitigation strategies and drive resolution

  *Escalate critical issues with clear recommendations and decision asks

  *Ensure timely and effective decision-making across the program

Financial & Vendor Oversight:

  *Drive program budget, forecasting, and financial tracking

  *Oversee vendor performance and accountability

  *Ensure contracts, procurement, and deliverables align with program goals

Additional duties may include:

  *Assisting with Agile project coordination and team facilitation; supporting Agile teams by helping coordinate Scrum activities, tracking project progress, and assisting in the removal of obstacles that impact delivery.

  *Supporting assigned Scrum Masters with ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives as needed

  *Assisting in the coordination of project activities and tracking progress against project timelines and deliverables

  *Support the Product Manager to track programmatic key results, objectives, and deliverables.

  *Helping identify and escalate project-level risks, issues, or blocked work items to leadership

  *Maintaining project documentation, status reports, and project tracking tools

  *Assisting with communication between technical teams and business stakeholders

  *Monitoring project-level progress and helping track team performance using Agile metrics and project management tools

  *Contributing to project reports and presentations for leadership and stakeholder audiences

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS:

*10 years of program or portfolio management experience

*Proven track record managing large-scale, multi-year, multi-million-dollar programs

*Experience managing multiple concurrent workstreams and cross-functional teams

*Experience working with both internal teams and external vendors

Leadership & Communication:

*Demonstrated ability to lead with authority and influence without direct control

*Strong ability to coach, mentor, and elevate team performance

*Comfortable having critical, constructive conversations with senior stakeholders

*Exceptional communication skills (executive-level reporting and team-level clarity)

Delivery & Execution:

  *Deep expertise in program governance, planning, and execution frameworks

  *Strong understanding of Agile, Waterfall, and hybrid delivery models

  *Ability to bring structure to ambiguous or under performing environments

Preferred Qualifications:

  *Experience in State Government – preferred but not required

  *Experience with Salesforce – preferred but not required

  *Certifications (e.g., PMP, Scrum, etc.)

  *Experience in standing up programs from early-stage or disorganized environments

Core Competencies:

*Strategic thinking with strong execution focus

*Organizational design and operational excellence

*Accountability and ownership mindset

*Conflict resolution and stakeholder alignment

*Risk-based decision making

*Clarity, structure,and attention to detail

Success Metrics (What Good Looks Like):

*Program is structured, predictable, and operating with clear governance

*Teams are aligned,accountable, and consistently prepared

*Risks and dependencies are actively managed (not reactive)

*Leadership has clear visibility into status, risks, and decisions

 *Delivery milestones are met with improved efficiency and quality

ADDITIONAL REQUIREMENTS:

  *Experience working with project management or Agile tools (such as Confluence, Azure DevOps, SharePoint, or similar tools)

  *Ability to communicate clearly with both technical and non-technical stakeholders

  *Experience assisting teams with tracking work items, tasks, or project deliverables

  *Familiarity with Agile or Scrum practices

  *Experience supporting meetings or project ceremonies such as stand-ups, sprint reviews, or planning sessions

  *Experience assisting with documentation such as project plans, requirements, or status updates

  *Exposure to technology procurement or participation in RFP/RFI processes is preferred

  *Ability to perform essential job functions

Key Skills

Education

Bachelor's degree