Description

Key Responsibilities

• Lead planning, coordination, and execution of complex MarTech programs across multiple teams and workstreams.
• Coordinate cross-functional initiatives involving Customer Data, AI/ML, Customer Care, Campaigns and Communications, Data Engineering, and other technology teams.
• Manage program risks, issues, dependencies, milestones, timelines, and key decisions.
• Provide visibility into program health, delivery status, risks, and dependencies.
• Coordinate sprint-level and program-level planning across Agile teams.
• Support technology roadmaps, prioritization, and program governance.
• Facilitate status meetings, sprint readouts, program reviews, and stakeholder communications.
• Maintain program documentation, reporting, and project artifacts using Jira and Confluence.
• Develop executive presentations, status reports, and program updates.
• Drive alignment across technical teams, business stakeholders, and senior leadership.

Required Qualifications

• 5+ years of Program Management or Project Management experience in a technology environment.
• Experience managing complex, cross-functional technology programs.
• Strong understanding of Agile delivery methodologies and experience with Agile and/or SAFe environments.
• Hands-on experience with Jira and Confluence.
• Strong executive communication, presentation, and stakeholder management skills.
• Experience managing program risks, issues, dependencies, milestones, and governance.
• Experience partnering with Software Engineering, Data Engineering, Architecture, Analytics, or AI/ML teams.
• Experience supporting Marketing Technology, MarTech, or digital technology initiatives.

Preferred Qualifications

• Experience with Adobe Experience Platform, Adobe Analytics, Google Analytics, Salesforce Marketing Cloud, Databricks, or Snowflake.
• Understanding of APIs, system integrations, and enterprise technology environments.
• Experience supporting AI/ML or emerging AI initiatives.
• Experience with personalization, customer engagement, customer data, digital marketing, or customer communications platforms.
• Familiarity with SEO, digital acquisition, paid media, or digital marketing programs.
• Retail or eCommerce experience.

Key Skills

Education

Bachelor's degree