Description

Key Responsibilities

Support the development and execution of program goals, objectives, scope, and strategic priorities.
Coordinate multiple projects and initiatives within the overall program portfolio.
Track program-level activities, milestones, dependencies, risks, and deliverables.
Collaborate with senior leadership to prioritize projects and resource requirements.
Assess staff, funding, vendor, and technical resource needs across multiple initiatives.
Coordinate with IT Project Managers and Application Managers to align business priorities with technical implementation.
Support FHIR-based modernization initiatives by helping define business use cases, requirements, and integration needs.
Assist with defining business and data requirements for API-based and healthcare data integrations.
Identify, assess, and mitigate program, operational, adoption, and delivery risks.
Develop and maintain program governance documentation, policies, procedures, and standard operating procedures.
Prepare program status reports, presentations, dashboards, and executive-level communications.
Facilitate communication between business stakeholders, IT teams, vendors, and leadership.
Support RFP/RFI development and evaluation from a business and program perspective.
Identify opportunities for business process improvement and operational efficiency.
Support adoption, change management, training, and communication activities.
Ensure program activities remain aligned with organizational policies, standards, and strategic objectives.
Provide guidance and technical/business support to project teams as required.
Document program decisions, processes, requirements, risks, and outcomes.

Required Qualifications

Bachelor’s degree in Business Management, Public Health Administration, Information Technology, or a related field, or equivalent combination of education and professional experience.
5+ years of program management experience overseeing multiple IT-enabled initiatives.
Experience managing or coordinating multiple concurrent projects.
Experience working with business and technical teams in a structured program environment.
Strong experience with program governance, reporting, documentation, and stakeholder coordination.
Experience developing business requirements and supporting technology initiatives.
Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage competing priorities, dependencies, risks, and deadlines.
Strong ability to work with senior leadership, business stakeholders, IT teams, and vendors.

Preferred Qualifications

Experience supporting or managing programs involving FHIR-based systems.
Experience defining business integration requirements for API-based solutions.
Knowledge of public health data and healthcare information systems.
Experience working in a state government or public-sector environment.
Experience supporting or managing IT modernization programs.
Experience with RFP/RFI development, vendor coordination, and evaluation.
Experience developing program governance frameworks, policies, procedures, and SOPs.
Experience with business process improvement and business analysis.
PMP or other recognized project/program management certification preferred.
Experience coordinating programs involving multiple concurrent projects preferred.

Core Competencies

Program and portfolio management
Stakeholder and executive communication
Risk and issue management
Program governance
Business process improvement
Requirements analysis
Vendor coordination
Healthcare and public-sector technology
Data and systems modernization
Strategic planning and prioritization
Strong documentation and presentation skills

Key Skills

Education

Bachelor's degree