Description

You will lead a tiered remote team to drive program success and resolve complex operational issues.

This role is on-site.

Responsibilities

• Manage and mentor a tiered team of remote employees to ensure project delivery.
• Utilize service request software to track, manage, and optimize workflows.
• Apply technical problem-solving skills to resolve complex operational issues.
• Communicate project requirements and status updates through clear written and oral channels.

Required Skills

• 12+ years of professional experience in IT or related fields.
• Background in IT Desktop Support.
• Background as an IT Business Analyst.
• Proven experience managing remote teams.
• Proficiency with service request software.
• Strong technical problem-solving abilities.

Education

• Any Graduate degree.

Key Skills

Education

Any Graduate