Description

You will manage and configure ServiceNow solutions within the Telecom Service Management (TSM) module, focusing on proactive service workflows and account lifecycle events. You will implement Telecom Network Operating System (NOC) Service Assurance solutions and oversee B2B operations processes including order entry, management, and fulfillment.

Responsibilities

• Manage and configure ServiceNow TSM Workflow and Account Lifecycle Events solutions.
• Implement Telecom Network Operating System (NOC) Service Assurance solutions.
• Oversee B2B Operations processes including Order Entry, Management, and Fulfillment.
• Interface directly with customers in technical and presentation-based capacities.

Required Skills

• 5+ years of ServiceNow experience.
• 2+ years of experience acting as a key resource for ServiceNow solutions in client environments.
• Experience with ServiceNow Telecom Service Management (TSM) and Telecom Service Operations Management (TSOM).
• Knowledge of TM Forum data structures and open APIs.
• Demonstrated experience with Telecom Network Operating System (NOC) Service Assurance.
• Background in Telecommunications B2B Operations.
• Strong verbal and written communication skills for public speaking and presentations.

Preferred Skills

• Ability to work in customer-facing roles.

Key Skills

Education

ANY GRADUATE