Description

Manage and configure ServiceNow solutions within the Telecom Service Management (TSM) module, focusing on proactive service workflows and account lifecycle events.

This role is remote.

Responsibilities

• Manage and configure ServiceNow TSM Workflow and Account Lifecycle Events solutions.
• Implement Telecom Network Operating System (NOC) Service Assurance solutions.
• Oversee B2B Operations processes including Order Entry, Management, and Fulfillment.
• Interface directly with customers in technical and presentation-based capacities.

Required Skills

• 5+ years of ServiceNow experience.
• 2+ years of experience acting as a key resource for ServiceNow solutions in client environments.
• Experience with ServiceNow Telecom Service Management (TSM) and Telecom Service Operations Management (TSOM).
• Knowledge of TM Forum data structures and open APIs.
• Demonstrated experience with Telecom Network Operating System (NOC) Service Assurance.
• Background in Telecommunications B2B Operations.
• Strong verbal and written communication skills for public speaking and presentations.

Preferred Skills

• Ability to work in customer-facing roles.

Key Skills

Education

ANY GRADUATE