Description

Responsibilities

• Support the ongoing refinement and standardization of the custom certification program, aligning activities with business objectives and ERP system capabilities.
• Coordinate and track a portfolio of custom certification projects, balancing customer requirements, regulatory considerations, operational risk, cost, and defined business objectives.
• Collaborate with cross-functional partners including commercial, quality, regulatory, R&D, IT, and customer service to implement customized certifications efficiently and accurately within established processes.
• Build and maintain relationships with internal stakeholders and external customers; translate customer requirements into clear, actionable tasks and documentation.
• Provide input and practical recommendations to leadership on custom material certification initiatives; escalate risks and resource needs as appropriate.
• Contribute to a culture of innovation by helping pilot and implement solutions that keep the program responsive to changing customer expectations and regulatory guidance.
• Monitor, measure, and continuously improve processes for certificate customization, change notification enrollment, and compliance with evolving customer requirements.
• Perform other duties as assigned.

Qualifications

• Required
  • Bachelor's degree.
  • 1 year of customer-facing experience.
  • 3 years of working experience in a Quality and/or Regulatory Affairs environment.
  • Demonstrated experience in project management, preferably in Quality or Regulatory environments.
  • Working knowledge of quality systems and regulatory compliance; ability to apply internal standards and business priorities within established procedures to meet customer-driven needs.
  • Ability to collaborate across functional boundaries and corporate matrices to move tasks forward and resolve issues.
  • Effective communication and stakeholder coordination skills, with the ability to translate technical concepts for diverse audiences.
  • Analytical and solution-oriented mindset for problem-solving within defined objectives and frameworks; contributes to practical process improvements.
  • Customer-service orientation with a can-do approach that explains compliance limitations clearly and professionally.
  • Ability to influence without authority through sound recommendations and follow-through commitments.
  • Strong work ethic with the ability to prioritize a mix of issues, responsibilities, and challenges on a daily basis.
  • Team orientation with highly developed cross-functional collaboration skills.
  • Demonstrates integrity, adaptability, and sound judgment.
  • Treats others with respect and earns trust

Key Skills

Education

Bachelor's degree