Description

You will lead the implementation and management of ServiceNow Telecom Service Management solutions.

Responsibilities

• Manage and configure Proactive Service Experience Workflow and Account Lifecycle Events solutions within the ServiceNow TSM module.
• Program manage Telecom Network Operating System (NOC) Service Assurance solutions.
• Oversee B2B operations processes including Order Entry, Order Management, Fulfillment, and Operations.
• Drive the delivery of ServiceNow Telecom communications product portfolio requirements.

Required Skills

• 5+ years of experience working with ServiceNow solutions.
• 2+ years of experience as a key resource for ServiceNow solutions in client environments.
• Hands-on experience with ServiceNow Telecom Service Management (TSM) module.
• Direct experience with Proactive Service Experience Workflow and Account Lifecycle Events.
• Proven track record implementing or program managing NOCC Service Assurance solutions.
• Deep understanding of Telecommunications B2B Operations and lifecycle processes.
• Ability to manage complex ServiceNow technical configurations and program workflows.

Key Skills

Education

ANY GRADUATE