Description

You will lead the implementation and management of ServiceNow Telecom Service Management (TSM) solutions, driving delivery of communications product portfolio requirements and overseeing complex program workflows.

This role is remote.

Responsibilities

• Manage and configure Proactive Service Experience Workflow and Account Lifecycle Events within the ServiceNow TSM module.
• Program manage Telecom Network Operating System (NOC) Service Assurance solutions.
• Oversee B2B operations processes, including Order Entry, Order Management, Fulfillment, and Operations.
• Manage complex ServiceNow technical configurations to ensure successful client delivery.

Required Skills

• 5+ years of experience working with ServiceNow solutions.
• 2+ years of experience as a key resource for ServiceNow solutions in client environments.
• Hands-on experience with the ServiceNow Telecom Service Management (TSM) module.
• Direct experience with Proactive Service Experience Workflow and Account Lifecycle Events.
• Proven track record implementing or program managing NOC Service Assurance solutions.
• Deep understanding of Telecommunications B2B Operations and lifecycle processes.

Preferred Skills

• ANY GRADUATE degree.
• 5 years of professional tenure.

Key Skills

Education

ANY GRADUATE