Description

You will be responsible for deep system architecture design and implementation within Genesys environments.

Responsibilities

• Design scalable, high-availability, and secure Genesys environments on-prem.
• Administer core Genesys components including Config Server, Stat Server, and Message Server.
• Develop end-to-end routing designs using Genesys Composer or Architect.
• Configure and customize Genesys Pulse for real-time KPI monitoring.
• Troubleshoot system health using Genesys logs, Pulse, and historical data.

Required Skills

• 5+ years of experience with Genesys system architecture and components (Interaction Server, URS, Stat Server, etc.).
• Expertise in configuring Genesys Intelligent Workload Distribution (IWD) rules and positions.
• Proficiency in SQL and Oracle Databases, including complex query writing and schema understanding.
• Hands-on experience with Genesys Configuration Manager (CME) and Genesys Administrator Extension.
• Experience designing multi-channel workflows (Email, File Capture) with SLA-based prioritization.
• Ability to integrate email ingestion using Microsoft Graph API and OAuth2 authentication.
• Knowledge of environment sizing, network design, and failover strategies.
• Experience with Genesys InfoMart for historical reporting.

Key Skills

Education

Any Gradute