Description

You will build and maintain solutions within the ServiceNow platform.

Responsibilities

• Configure and customize ServiceNow CSM and PSDS applications for public sector requirements.
• Develop workflows, case lifecycles, business rules, and integrations with external government systems.
• Build portals and self-service experiences for citizens and staff.
• Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.

Required Skills

• 5+ years of ServiceNow development experience.
• Hands-on experience with ServiceNow CSM and/or PSDS modules.
• Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Strong knowledge of ServiceNow architecture and integrations (REST, SOAP).
• Experience integrating ServiceNow with third-party applications using REST/SOAP APIs.
• Experience with Service Portal development and UI/UX customization.
• Familiarity with platform security, user access management, and compliance.
• Ability to adhere to ServiceNow development standards and best practices.

Key Skills

Education

Any Graduate