Description

You will provide L2 production support for applications utilizing Progress DB, owning incident resolution, code fixes, and client communication.

This role is remote.

Responsibilities

• Investigate and resolve L2 production support incidents for Progress-based applications.
• Implement permanent code fixes for bugs and minor enhancements.
• Provide on-call support during EST hours, including monitoring emails and participating in weekend maintenance shifts.
• Engage directly with clients in a client-facing capacity to resolve issues.

Required Skills

• 5+ years of experience in technical support or engineering roles.
• Strong proficiency in Progress DB and writing complex queries.
• Experience working within Unix platforms.
• Proficiency in writing and executing Shell scripts.
• Solid understanding of core database concepts.
• Proven troubleshooting skills for production environments.
• Ability to perform code-level bug fixes.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute