Description

You will act as a bridge between clients and technical teams to deliver Salesforce-based business solutions.

Responsibilities

• Gather and define business requirements by working directly with clients and end users.
• Develop user stories and to-be process flows to guide the design of Salesforce solutions.
• Configure Salesforce, AppExchange products, and other cloud-based technologies to meet user stories.
• Collaborate with developers to test and verify that solutions satisfy business requirements.
• Manage Salesforce security, including roles, profiles, sharing rules, and groups.
• Maintain Sales Cloud and Service Cloud applications through custom reports, dashboards, and workflows.
• Evaluate new Salesforce releases to determine functional impact on departments and users.
• Maintain database integrity through cleansing and duplicate record management.

Required Skills

• 3+ years of experience using Salesforce or similar CRM products to develop business solutions.
• Hands-on experience configuring CRM workflows, validation rules, and security controls.
• Proficiency in Salesforce Sales Cloud and Service Cloud applications.
• Experience building custom reports and dashboards.
• Proficiency with Microsoft Word, Excel, PowerPoint, Project, and Visio.
• Strong analytical, problem-solving, and presentation skills.
• Ability to manage multiple tasks and prioritize work in a collaborative environment.
• Bachelor's Degree completed.

Key Skills

Education

Any Graduate