Description

You will own the creation, editing, and testing of application and operational procedures for Lockbox Operations and Support, while providing leadership in production support for Payment and Deposit applications.

This role is on-site.

Responsibilities

• Write and execute test scripts for operational testing of applications within process improvement projects.
• Mine data from primary and secondary sources using complex joins across multiple datasets.
• Perform business analysis for payment and deposit applications, including mainframe, PC, distributed systems, databases, and web-based environments.
• Translate business needs and requirements to technology partners and technical material to operational process areas.
• Manage problem reporting, tracking, resolution, root cause analysis, and preventative measures for user-reported inquiries.

Required Skills

• 5+ years of experience in an operational or support environment.
• Strong ability to analyze qualitative, operational, and financial data.
• Proficiency in Excel, Access, and Windows Systems.
• Experience facilitating research and resolution of complex issues.
• Excellent written and verbal communication skills for senior management and cross-functional teams.
• Ability to work effectively in a team-based environment with high adaptability.

Preferred Skills

• 1-2 years of Operational Analyst experience.
• Experience with Jira and managing large data sets using pivot tables and data visualization.

Key Skills

Education

Bachelor's degree