Project Lead – ServiceNow

Lead ServiceNow and Tooling stream activities to ensure efficient service transitions during a large-scale business separation. You will manage service transitions to minimize business disruption while partnering with service owners and strategic partners to deliver effective managed services to end users.

Responsibilities

• Manage service transition activities for the ServiceNow and Tooling stream to ensure minimal business disruption.
• Partner with service owners and strategic partners to ensure managed services are delivered effectively to end users.
• Coordinate local infrastructure tasks through strategic partners, core tech, and business unit tech groups.
• Build collaborative networks across business stakeholders and technical partners to execute service improvements.
• Support gap assessments across markets to ensure visibility and solution design with strategic partners.

Required Skills

• 5+ years of experience in project management or service transition roles.
• Hands-on experience with the ServiceNow platform.
• Strong understanding of Service Management frameworks.
• PMP certification or equivalent project management methodology experience.
• Experience engaging with external strategic providers to establish service management frameworks.
• Ability to manage and lead 3-4 resources, including outsourced provider roles.
• Tertiary education in Information Technology or a related field.