Description

Key Responsibilities:
• Administer Jira projects supporting CPE Asset Management intake and fulfillment workflows.
• Build and maintain executive and operational dashboards covering ticket intake, throughput, aging, and SLA performance.
• Create and tune JQL filters, scrum/kanban boards, and saved searches to support multiple stakeholder views.
• Configure workflows, screens, fields, components, and permissions in line with team intake standards.
• Monitor incoming tickets in real time and alert the team to new requests, escalations, and SLA risks.
• Publish a weekly status report summarizing intake, completed work, blocked items, and key trends for leadership and team consumption.
• Partner with intake leads to enforce required fields, location labeling, and comment standards on incoming tickets.
• Document Jira processes, naming conventions, and dashboard logic in Confluence or equivalent.
• Triage misrouted or malformed tickets and coordinate corrections with submitters.
• Identify and implement automation opportunities (Jira automation rules, queues, notifications) to reduce manual overhead.

Mandatory skills:
JIRA knowledge, Atlassian Confluence, Microsoft Excel or Google Sheets

Key Skills

Education

Bachelor's degree