Description

Key Responsibilities

Project Execution & Delivery

• Manage fraud-related projects from initiation through completion, ensuring delivery against defined scope, timelines, and quality standards.
• Develop and maintain detailed project plans, task-level tracking, dependencies, and milestones.
• Coordinate day-to-day execution across Fraud Operations, Compliance, Risk, Technology, and Audit teams.
• Identify, track, and escalate project risks, issues, and blockers.

Issue Remediation Management

• Lead remediation efforts for internally identified issues and audit-identified findings related to fraud operations.
• Track issues through the full remediation lifecycle, including root cause analysis, corrective action planning, implementation, and validation.
• Ensure remediation activities meet regulatory, policy, and audit expectations.
• Maintain clear documentation and evidence to support issue closure and audit validation.

Fraud Domain & Regulatory Support

• Apply strong understanding of the fraud industry, including detection, prevention, investigation, and claims processing.
• Support initiatives related to:
  • Fraud claims and disputes
  • Regulation Z requirements
  • Claim resolution processes
  • Fraud detection and prevention controls
  • Client authentication
• Partner with compliance and risk teams to ensure alignment with applicable regulations and internal policies.

Reporting & Stakeholder Communication

• Provide regular project status updates, including progress, risks, issues, and remediation outcomes.
• Prepare clear, concise reporting for project stakeholders and leadership.
• Support governance routines such as working group meetings, issue review sessions, and audit touchpoints.

Required Qualifications

• Proven experience as a Project Manager in Fraud Operations, Risk, Compliance, or Financial Crimes environments.
• Hands-on experience managing issue remediation, including audit or regulatory findings.
• Strong understanding of fraud operations, claims processes, and fraud control frameworks.
• Working knowledge of Regulation Z and fraud-related regulatory requirements.
• Strong organizational skills with the ability to manage multiple, detailed work efforts simultaneously.

Preferred Qualifications

• Experience in financial services, banking, or payments environments.
• Familiarity with audit lifecycle, control testing, and remediation validation processes.
• Experience working in highly regulated environments.
• PMP, CAPM, or equivalent project management certification (preferred, not required)

Key Skills

Education

Bachelor's degree